Multi-Year Accessibility Plan

Statement of Commitment

Shepherds of Good Hope is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act.

Shepherds of Good Hope has developed several policies in an effort to comply with Accessibility Standards for Customer Service and to remove accessibility barriers, and we are committed to maintain the standards set forth within the Act.

Accessible Emergency Information

Shepherds of Good Hope is committed to providing customers and clients with publicly available emergency information in an accessible way upon request. We will also provide employees with disabilities with individualized emergency response information when necessary.

Shepherds of Good Hope is committed to maintaining a safe workplace for all employees and will continue to document and improve upon workforce emergency plans in the event that an emergency should occur.


Shepherds of Good Hope will provide training to employees, volunteers and other staff members on Ontario’s accessibility laws and on the Human Rights Code as it relates to people with disabilities. Training will be provided in a way that best suits the duties of employees, volunteers and other staff members.

Shepherds of Good Hope will take the following steps to ensure employees are provided with the training needed to meet Ontario’s accessible laws by January 1, 2015;

  • Implement a train-the-trainer model on all IASR requirements
  • Ensure necessary training is provided to all new-hires as part of orientation
  • Provide stand-alone training to existing employees and volunteers as required

 Information & Communications

Shepherds of Good Hope is committed to meeting the communication needs of people with disabilities. We will consult with people with disabilities to determine their information and communication needs.

Shepherds of Good Hope will take the following steps to make all new websites and new website content on those sites conform to WCAG 2.0, Level A by January 1, 2014.

  • Providing text alternatives, which include large print
  • Creating content that can be viewed in alternative forms without losing content
  • Providing users enough time to read content
  • Ensuring content is not presented in a way that would cause seizures
  • Ensuring content is readable and understandable
  • Developing web pages to appear and operate in predictable and in an easy-to-function manner
  • Ensuring our web page is compatible with multiple platforms
  • Improving page titles

Shepherds of Good Hope will take the following steps to make ensure existing feedback processes are accessible to people with disabilities upon request by January 1, 2015;

  • Postings are at all public entrances on our premises advising of the availability of the accessible client service policy to the public.
  • Maintain feedback process used to receive and respond to feedback from our employees
  • Continue to ensure feedback is accessible in multiple ways including telephone, email, mail and in-person.

Shepherds of Good Hope will take the following steps to make sure all publicly available information is made accessible upon request by January 1, 2016;

  • Continue to refresh notices to the public outlining the ways in which those with disabilities can provide feedback
  • Work with people who request accessible information to ensure their needs are being met

Shepherds of Good Hope will take the following steps to make all websites and content conform to WCAG 2.0, Level AA by January 1, 2021;

  • We will work directly with our internal and external web-developers to ensure they meet the WCAG 2.0 Level AA standards on websites moving forward. Included among the measures that will be taken are:
  • Captions will be added to videos
  • Audio descriptions will be provided to media
  • Text can be resized up to 200%
  • Menus will be available at the same location across web pages
  • Icons and buttons are consistently identifiable
  • Techniques are inputted to reduce the risk of data input


Shepherds of Good Hope remains committed to fair and accessible employment practices.

We will take the following steps to notify the public and staff that, when requested, Shepherds of Good Hope will accommodate people with disabilities during the recruitment and assessment processes and when people are hired;

  • Ensure that accessibility standards continue to be met
  • Notify applicants for positions that we will accommodate those with disabilities
  • Consult with applicants requesting accommodations to ensure that the adjustments made best suit the needs of applicants who request accommodation
  • Ensure our policies for accommodating employees with disabilities are made public through our careers web page

Shepherds of Good Hope will take the following steps to develop and put in place a process for developing individual accommodation plans and return-to-work policies for employees that have been absent due to a disability;

  • Work with employees towards the implementation of their individual accommodation and return-to-work plans
  • review employees’ accommodation plans on a regular basis to ensure their needs are being addressed and make adjustments based on those needs
  • Develop specific policies related to return-to-work and accommodations
  • Provide ongoing support as employees transition back to the workplace

We will take the following steps to ensure the accessibility needs of employees with disabilities are taken into account as Shepherds of Good Hope is using performance management, career development and redeployment processes;

  • Ensure those in a management/leadership role are aware that performance management measures reflect employees with disabilities in a manner that is respectful
  • Make performance management documents available in accessible formats such as large print when asked
  • Provide feedback and coach employees in a way that is accessible to them, such as using plain language for an employee who has a learning disability.
  • Ensure that we remain an equal opportunity workplace that provides those with disabilities equal opportunity for career development
  • Ensure that those with disabilities are provided equal opportunity for redeployment

Shepherds of Good Hope will take the following steps to prevent and remove other accessibility barriers identified.

Identify and review any potential accessibility barriers and initiate a plan to address.

Design of Public Places

Shepherds of Good Hope will meet the Accessibility Standards for the Design of Public Spaces when building or making major modifications to public spaces. Public spaces include;

  • Accessible off-street parking
  • Service-related areas such as service counters, queuing lines and waiting areas
  • Indoor public eating areas
  • Access points into the buildings such as ramps, stairs, curb ramps

Shepherds of Good Hope will put the following procedures in place to prevent service disruptions to its accessible parts of its public spaces.

  • Ensure there is access to off-street parking
  • Ensure service areas are accessible
  • Ensure indoor public eating areas are accessible
  • Ensure access points into the buildings are accessible

In the event of a service disruption, we will notify the public of the service disruption and ensure alternatives are available.

Contact Information

For more information, questions, or concerns regarding accessibility at the Shepherds of Good Hope, or to request communication in an accessible format, please contact;

Phone: (613) 789-8210