Programs & Services

Shepherds of Good Hope offers many life-giving programs and services to more than 1,600 men and women who come through our doors each day. Some come for a hot meal in the Soup Kitchen, some come for groceries to feed their families from our Grocery Program, some come for warm, dry clothing from our Clothing Program and some for a bed in one of our 8 facilities across the city. The programs and services cater to the needs of the shelter, transitional housing and supportive living clients where they are at.

Support Services, 233 Murray

Support Services is just as it sounds. It supports the operations of Shepherds of Good Hope by offering a Soup Kitchen that runs 365 days a year, a Grocery Program that offers assistance with emergency food supplies for families in the community, a Clothing Program for anyone who needs clothing, and an Evening Drop-in that provides a safe, friendly environment where all clients can drop in for a bowl of soup, a hot drink, sandwich, or to share friendship.


Shelter Programs, 256 King Edward

Men’s Shelter

The Men’s Shelter at the Shepherds of Good Hope on 230 Murray Street provides a safe place for 105 men over the age of 18 who have found themselves temporarily homeless for a variety of reasons. The majority of the residents have significant mental health and/or active addiction issues. A universal case management approach, facilitated by a team of case managers and a housing worker, assist with developing unique game plans for each individual.  The shelter also provides a special Worker Dorm for men and women working part time or full time.

Managed Alcohol Program (MAP)

Partners with Ottawa Inner City Health and provides 12 beds for high risk, chronically homeless, alcoholic males and 4 spots during the day for females. The program reduces the harm that individuals suffer while dealing with an addiction on the street, as well as the community disruption that the addiction entails. With their alcohol consumption managed, many clients are able to stabilize and address other areas of need in their lives.

Enhanced Support Program (ESP)

ESP is a segregated section of the main shelter with 26 beds for both men and women that is designed for individuals who are awaiting treatment, housing or other services. Individuals staying in this area will continue to receive medical care, support, mental health and concurrent disorder treatment, but will have a less chaotic environment. This unit recognizes that often housing, case management, placement and other services which may be essential to exiting the shelter may not be immediately available but, that continued exposure to day to day street life is detrimental to the clients efforts in making positive changes.

Women’s Shelter

The 60-bed Women’s Shelter offers specialized services to women and transgendered individuals 18 years of age or older who are homeless or at risk of being homeless. Residents are provided with a safe place and coordinated care by psychiatric personnel, outreach workers and medical professionals.

Women’s Special Care Unit

16 beds dedicated to women with complex health issues and/or addiction issues. Care includes counselling, support and life skills training.

Transitional Emergency Shelter Program (TESP)

TESP is located on the 1st floor of 256 King Edward Ave. It is a 49 bed program for both men and women who are not linked into the mainstream homelessness services and is used to provide specialized treatment in mental health and concurrent disorders.

Rapid Housing and Employment Program (RHEP)

The Rapid Housing and Employment Program (RHEP) is a new innovative program designed to that enable homeless individuals who wish to return to sustainable housing and employment. The program is situated in the Men’s Shelter and Women’s Outreach Shelter Program.  It offers up to 24 clients at any one point who are either casually unemployed or underemployed with the long term goal of ending the cycle of poverty for those accessing shelter services.

Supportive Living

The network of housing options is designed to meet the diverse support and supervision needs of its tenants and allows individuals to move from one level of support to another while working towards a more independent living style.

208 St. Andrew Residence

St. Andrew Street Residence is an apartment building comprised of both single and double occupancy units and has proven to be an example of distinction not only in supportive housing but also in its neighbourhood. This program houses individuals with concurrent disorders like mental illness and addictions who are capable of a more independent lifestyle. As such, it operates with staff on an as-needed basis. Staff provide skills training to interested residents. Among its successes, this program can boast of an active tenants association, garden club, newsletter, musical jam session nights, resource room and partnership with Electric Art Gallery. Its beautiful flower and vegetable garden all tended by the residents has been awarded first prize for best garden in the Lowertown area.

Brigid’s Place, 78/80 Nelson St

The residents of Brigid’s Place are the most street entrenched and hardest-to-serve women in the city of Ottawa due to addiction issues, mental health and factors relating to past trauma. This program has been in operation since 2009 and provides safe housing as a first step to maintaining stability. There are 11 private bedrooms and the rest of the residence is shared. Residents are included in all decision making as in a regular home atmosphere and this contributes towards its success.



The Oaks, 1057 and 1053 Merivale Rd

The Oaks Residence is a unique partnership between the Shepherds of Good Hope, Inner City Health, and Canadian Mental Health Association. The 1057 Merivale Rd. residence has 36 units and the 1053 Merivale Rd. residence has 19 units located on the same property. Combining the efforts of these three organizations to care for the residents of the Managed Alcohol Program, the aging living in shelters and Canadian Mental Health Association residents has never been done before. The results speak for themselves. The residents have never known a level of safety, dignity and caring as they are experiencing in this unique three tiered programming.




Hope Living, 145 Castlefrank Road

This inviting location in Ottawa’s west end is our 8th and newest facility and supportive living residence. This quiet, suburban setting permits an ease of living so different from the noisy downtown core. With 99 beds, expansive open spaces and multiple, large windows, cozy sitting rooms, a well-appointed dining facility and sprawling grounds, our clients can experience all of the comforts and safety of their lovely new home.



Good Day Workshop, 211 Bronson Ave

Good Day Workshop is a social enterprise that welcomes individuals with disabilities or addictions or both and teaches them to repair and refinish beautiful wood furniture.